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Visa Officers - Nairobi

Nairobi • Full-time •

At The Artisans Company, we're crafting solutions with purpose and lasting impact. We're driven by a core philosophy of solving real problems for real people. We believe in small, agile teams, rapid iteration, and bringing innovative solutions to market quickly.

Our model combines speed and agility, within a collaborative environment that encourages creativity and experimentation.

We're passionate about crafting technology that stands the test of time, becoming indispensable to our users. This commitment is reflected in our meticulous development process, our 24/7 highly responsive support, and our devoted focus on creating magical user experiences.

We relentlessly pursue excellence. We're not aiming for average, but striving for the best in everything we do. Each solution we build is designed to be better than any point solution on the market.

Our culture is one of collaboration, creativity, and continuous learning. We empower our employees to take ownership and contribute their unique talents to our shared goals. We value diversity, inclusivity, and open communication, creating an environment where everyone feels supported and valued.

If you're a passionate and talented individual driven to make a difference, join us as we expand globally.

About Role

As a Visa Officer at a subsidiary of The Artisans Company, your job is to make visa applications simple and stress-free for travelers. Your primary focus will be on preparing and filing complete visa applications, ensuring all documentation meets the specific requirements of various immigration authorities. You will work directly with clients to collect necessary information, review supporting documents for accuracy and sufficiency, and identify any potential issues that could affect application outcomes. Using our proprietary platform, you'll track application progress, communicate status updates to clients, and respond to queries from immigration officials.

We're looking for someone who loves making complicated things simple. What matters most is your ability to explain things clearly, pay close attention to details, and help clients feel at ease. You should be organized, patient, and good at solving problems on the spot. If you enjoy helping people, can work quickly without making mistakes, and get excited about transforming a typically frustrating process into something surprisingly easy, we'd love to have you join our team and help us make visa applications truly magical for our clients. You are detail-oriented, have excellent time management skills, thrive in a deadline-driven environment, and can build trust with clients during potentially stressful processes, we encourage you to apply.

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